Shipping policy

Shopify Shipping Policy

Store Owner: DONNA M GRANT

Contact Email: mdnt6466@outlook.com

Business Address: 123 BONNY SHORES DR, LAKELAND FL 33801, United States

Shipping Policy

Effective Date: Immediately Applicable for All Orders

This Shipping Policy governs all shipping, fulfillment, and delivery terms for all toy and accessory orders placed on our Shopify store. By completing a purchase, you agree to the shipping processing timelines, fees, delivery terms, and liability rules outlined below. This policy works in conjunction with our Terms of Service, Privacy Policy, and Return & Refund Policy.

1. Processing Time

All orders require standard processing time before shipment. Our order processing period is 1–3 business days (Monday–Friday, excluding weekends and US federal holidays). Processing includes order verification, quality inspection, toy product packaging, labeling, and logistics arrangement.

During peak seasons, holiday promotions, or inventory restocking periods, order processing may be extended by 1–2 additional business days. We do not offer guaranteed same-day or next-day shipping unless explicitly stated on specific product pages.

All toy products are carefully packaged with protective materials to prevent scratches, breakage, or damage during long-distance transportation, especially for fragile toy parts, electronic toys, and assembled play sets.

2. Shipping Methods & Delivery Timeframes

We provide domestic United States shipping services for all toy orders. Standard shipping options are available based on your delivery location, with the following estimated delivery timelines (excluding processing time):

Standard Shipping: 3–7 business days

Fast Shipping (Optional): 2–4 business days (if applicable at checkout)

Estimated delivery times are for reference only and are not legally guaranteed delivery dates. Delivery speed is solely determined by third-party logistics carriers. Delays caused by carrier operations, route adjustments, weather conditions, peak shipping seasons, or natural disasters are beyond our control.

3. Shipping Fees & Free Shipping Rules

Shipping fees are calculated automatically at checkout based on the order weight, product size, packaging volume, and customer shipping destination. All shipping costs are clearly displayed before payment confirmation.

We occasionally launch free domestic shipping promotions for orders that meet a minimum purchase threshold. Free shipping terms are subject to the latest store promotional rules and only apply to standard shipping services. Fast shipping upgrades will still incur additional customer-paid fees.

Original shipping and handling fees are non-refundable for customer-initiated returns, order cancellations, or unclaimed packages, in accordance with our refund policy.

4. Shipping Address Requirements & Modifications

Customers are solely responsible for submittingaccurate, complete, and deliverable shipping information, including recipient name, detailed street address, city, state, zip code, and valid contact phone number.

Address modification requests must be submitted via official email within the order processing period (before shipment). Once the order is shipped and generates a tracking number, no address changes can be accepted.

We are not liable for package loss, delivery failure, return to sender, or additional reshipping fees caused by incorrect addresses, incomplete information, invalid zip codes, or undeliverable locations provided by customers.

5. Order Tracking & Delivery Updates

Once your toy order is dispatched, we will send a shipping confirmation email containing your official tracking number and logistics carrier information. You can track your package status in real time via the carrier’s official website or tracking platform.

Tracking information may take 12–24 hours to update after shipment due to carrier system synchronization delays. If your tracking number shows no update for more than 48 hours, please contact our customer support for assistance.

6. Undelivered, Lost & Stolen Packages

Undelivered/Unclaimed Packages: If packages are returned to sender due to customer absence, refusal to sign for delivery, invalid address, or long-term unclaimed status, the customer shall bear the round-trip shipping fees and related handling fees. Refunds will be processed after we receive and inspect the returned items, minus incurred shipping costs.

Lost or Stolen Packages: Once the logistics carrier marks the package as “delivered” according to the tracking record, we consider the order successfully completed. We will not be responsible for lost, stolen, or misplaced packages after confirmed delivery. Customers are advised to check delivery surroundings, building front desks, neighbors, or local post offices first for missing packages.

For packages confirmed lost by the carrier during transit, we will provide a full refund or free replacement after completing official carrier verification.

7. Damaged Items in Transit

If you receive broken, damaged, or incomplete toy products due to transit extrusion, collision, or rough handling, please contact our support team within 48 hours of delivery. You are required to provide clear photos of the outer packaging, damaged toy products, and shipping labels for verification.

After successful verification, we will arrange free replacement, partial refund, or full refund in accordance with our after-sales rules. Claims submitted beyond the 48-hour window will not be accepted.

8. Force Majeure

We are not responsible for shipping delays, delivery failures, or package damage caused by uncontrollable force majeure events, including but not limited to extreme weather, natural disasters, public emergency events, government policy adjustments, customs inspection, and carrier service suspension.

9. Policy Updates

We reserve the right to update and adjust this Shipping Policy at any time to adapt to logistics rule changes, business adjustments, and legal requirements. Updated terms will take effect immediately after being posted on our store website.